Returns & Refunds

We want you to be delighted with your purchase from the Southbank Centre Shop. If you are not entirely satisfied, you can return your items within 28 days of receipt for a full refund or exchange.

1

Check Eligibility

Ensure your items are in their original, resaleable condition and packaging, including all tags and labels.

2

Complete Return Form

Fill out the returns form included in your original delivery, noting the reason for return and whether you require a refund or exchange.

3

Package and Post

Securely package your items and send them back to our warehouse using a tracked postal service to ensure safe delivery.

4

Receive Refund

Once we receive and inspect your return, we will process your refund to the original payment method within 10 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing